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  • FREQUENTLY ASKED QUESTIONS

    How can I be sure I am buying a genuine Mulco watch?

    You can be sure you are buying a genuine Mulco watch if you follow these steps: Buy a Mulco watch only from authorized Mulco retailers who will give you the credit-card size warranty, duly completed with the 8-digit serial number, the watch reference, the purchase date and the retailer's full name and address or buy directly from www.mulco.com.

    My battery is dead, where can I get a new one?

    We recommend taking your watch to your nearest authorized Mulco retailer. Use our Store Locator to find an authorized dealer near you.

    I need a new band (or other part) for my watch, where can I get it?

    If you are in the United States, please email info@mulcowatches.com to request the parts you are looking for. In other countries, please use our Store Locator to find an authorized dealer near you.

    Where can I find out about my warranty?

    Your watch is covered by Mulco’s 2-Year Warranty from the moment it was purchased. To qualify for warranty service, you will need to provide proof of purchase (eg. Mulco watch receipt) from an authorized Mulco retailer.