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Order and Returns



Orders:

Allowed Delivery Addresses

MULCO ships to all 50 U.S. states, the District of Columbia, and to P.O. boxes. We also ship to APO/FPO addresses, Puerto Rico and other U.S. Territories, but delivery times may be longer than those listed below. 

MULCO is not responsible for damage or loss of goods that occurs after delivery to the shipping address provided at checkout. 

Express shipping option not available. Delivery to some areas of Alaska and Hawaii may take an extra business day.

Standard Service
Standard service is provided via FedEx ground service with final delivery made by either FedEx or the United States Postal Service. Delivery can be expected within 5-7 business days. APO/FPO shipments will arrive within 30-45 days.

Free Shipping
All orders for FREE Standard Shipping Worldwide.  Customer must pay the customs and country taxes for the order.  Mulco.com will not be responsible for these expenses.  In case a customer decides not to accept the country customs charges he/she will be subject to a penalty fee for the return of the package and a restoking fee of up to 25% of the order value.

In all free shipping orders Mulco.com has the right to decide the shipping company to use, any requests will be subject to an additional charge.

Direct Signature Required

With some orders, MULCO will require a signature at the time of delivery, at no extra cost to the Customer. These shipments will require a signature at the time of delivery from any person at the residential or business delivery address. Deliveries are made to the address on the mailing label, not to an individual recipient. FedEx will attempt delivery 3 times. The recipient cannot sign the FedEx door tag to authorize release; however, the shipper or recipient can request a redirect/address correction. Note: Delivery exceptions for direct signature required are APO/FPO, PO BOX and US Territories addresses. Therefore MULCO will restrict the shipment to these exceptional addresses

FREE Online Returns

MULCO.com is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. You may return any MULCO products in their original, unused condition for a full refund of the merchandise value. We will gladly accept your return within 30 days of date of delivery.

In order to make your return simple and inexpensive, it’s on the house and we’re picking up the tab! To initiate your FREE return please call customer service at 305-728-0994

For your convenience, you will be able to print a pre-paid shipping label for returns from the continental U.S., Alaska and Hawaii.


Please be sure to note the return tracking number.

Returns to Store
You also have the option to return your merchandise to a MULCO store for store credit only. Please bring your packing slip to verify the store credit amount to be issued. If the payment method was a MULCO gift card or PayPal, then a MULCO gift card will be issued. Neither MULCO.com nor stores accept returns on customized products, unless defective.

Return Exceptions

MULCO does not accept returns on gift cards or customized and personalized products. Custom product orders are nonrefundable, except in cases of manufacturing or material defects, in which case you may contact customer service via phone or email for assistance.

 

Return Instructions: 

Returns generally take 2-4 weeks to process. Credit refunds will be issued to the original payment method. Please see Gift Card FAQs for returns of purchases involving MULCO Gift Cards.

Customers from the U.S. territories, such as Puerto Rico, should use a carrier of their choice and send to:
MULCO Returns Department
20189 NE 16th Place

Miami, FL 33179, USA

 

We recommend using an insured and traceable delivery method. MULCO is not responsible for any returns lost in transit or any additional charges.

Exchanges

Please note that we do not perform exchanges at this time. For assistance in placing a new order for a different size or color please contact our 24 hour customer service at 305-728-0994. We are happy to offer FREE GROUND SHIPPING on your replacement order.